Visit one of our showrooms for a free initial consultation. We’ll ask about your design preferences and explore the showroom, highlighting materials and styles that could suit your project. This allows us to get a feel for the style you love, and you’ll begin to get a sense of what can be achieved. We also explore how you like to use your kitchen - for entertaining, for family meals, for chef-level cooking experiences - so we can create a kitchen that not only meets your budget, but will be a pleasure to use. Finally, we’ll confirm the appliances you need and the basic measurements of your kitchen.

From there, your experienced Prime Kitchens designer will begin work on your bespoke kitchen design.

Your designer will draft the layout and design of your bespoke kitchen, along with a price estimate. We’ll invite you back into our showroom to go through the design. Design is a collaborative process, and we welcome your questions and feedback; it’s important to us that you feel involved in the process, and that your ideas are heard and incorporated in the finished design.

If you would like to explore different design options or make changes, the next step is payment of your $500 Project Engagement Fee. This is deducted from your deposit when you confirm your project.

Your designer will incorporate your feedback and any changes, and complete your custom kitchen design. We’ll take you through the design, layout, features and inclusions in detail, to help you to visualise what your completed kitchen will look like, and understand what you will be supplied with. Once we’ve confirmed all of the details, you will be required to sign off on your kitchen plans, elevations, quote and terms of sale.

Following sign off, we’ll request payment of your 50% deposit (less the $500 Project Engagement Fee). When your deposit has been processed, we’ll arrange a qualified site measure to ensure your completed kitchen perfectly fits your space.

Once we’ve received your deposit, our team will order the materials for your kitchen and begin the manufacturing process. Every Prime Kitchen is built to order in our Christchurch manufacturing plant, to ensure your kitchen perfectly fits your space. Once your kitchen has been built, you will be asked to pay the balance remaining on your invoice, less installation costs, and we’ll book your installation date.

Installation generally takes 1-2 days, depending on the size and design of your kitchen. We’ll work in with any other tradespeople involved in the project to make sure you have a smooth experience. Once the installation is complete, one of our expert team will complete a Quality Assurance check. Any remaining balance for installation will be due once your kitchen has been signed off, and your warranty will take effect as soon as the installation is complete.